By Lisa Dowd, Midlands Correspondent
A baby died of heart failure at Birmingham Children's Hospital after "serious failures", a coroner has ruled.
Hayley Fullerton suffered heart failure following corrective surgery in November 2009, one month after her first birthday.
Her mother, Paula Stevenson, claimed her child had been "overlooked and neglected".
Recording a narrative verdict following an inquest into Hayley's death, Aidan Cotter, coroner for Birmingham and Solihull, said: "The failures by a number of the staff at Birmingham Children's Hospital were serious but not gross."
Speaking after the verdict, Ms Stevenson, who flew to the UK from Australia to attend today's hearing with Hayley's father Bobby Fullerton, said that Hayley's death was "preventable and predictable".
Hayley was born with a condition that restricted blood getting from her heart to her lungs.
After an operation at another hospital, she was sent to Birmingham for corrective heart surgery.
The operation was a success, but complications set in when Hayley's right lung collapsed.
Speaking at Birmingham Coroner's Court earlier this year, Ms Stevenson, said: "I was hoping she would be put in intensive care.
"I was waiting and waiting for someone to come so I was very aware and alert. I was telling her sorry I could not get help."
She also claimed that her child had been failed "abominably" and said her experience at the hands of some staff has been "brutal".
She maintained that staff repeatedly ignored the family's concerns about Hayley's condition and refused to transfer the child to an intensive care unit.
Every time she complained about her daughter's care, the worse it became, she said.
Ms Stevenson, who is originally from Northern Ireland but now lives in Australia, went on to allege that she gave a nurse a £100 gift voucher in an effort to secure better care for Hayley.
"I truly believe if the medical teams had listened to me and my parents, Hayley would still be alive today. They turned their back on her. She was overlooked and neglected," she said.
During the inquest, paediatric cardiologist Dr Oliver Stumper made an apology at the hearing for not requesting physiotherapy at an earlier stage.
"I express my frustration and apology that we failed, that I failed, to request physiotherapy on the evening of November 9."
The hospital's own internal inquiry concluded that there were failings in Hayley's medical care.
Ms Stevenson said her daughter's death, on November 11, had devastated her family.
"After her heart operation, we had serious concerns about certain aspects of her care on ward 11 of Birmingham Children's Hospital," she said.
Ms Stevenson claims that her mother, Sylvia, took her own life because she was so traumatised by her granddaughter's death.
She has now set up a website, heal-trust.org, which campaigns for the NHS to use Rapid Response Teams, which families, friends or patients can call if they feel their concerns over treatment aren't being heeded.
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